Privacy policy

The short version

Velua is a player that lives on your iPhone or iPad. There is no Velua account to create, no analytics or tracking code of our own, and we never sell or rent anything about you. What you add to the app stays on your device. The few outside services Velua relies on — your IPTV provider, Google's ads on the free plan, Apple and RevenueCat for Velua Max — are described below, one by one.

What stays on this device

Velua keeps these in its own storage on your device, and nowhere else:

• your playlists: names, server addresses, usernames and passwords, links, and copies of the M3U files you import

• favourites, lists, pinned categories, continue-watching positions and recently watched channels, kept per playlist

• programme reminders and your settings, caption style included

• the kids-lock PIN, saved only as a salted hash so the PIN itself can't be read back, and its rules

• the “You drifted off” note left by Wind-down

• a cached copy of the TV guide

We have no copy of any of it. Like other app data, it may be part of your device's own iCloud or computer backup, which you control.

Your IPTV provider

Velua connects straight from your device to the server named in your playlist, to sign in, read the channel list, load the TV guide and play the streams. Your login goes only to that server. The provider sees what any server sees — your IP address, what is requested and when — and its own privacy policy applies to that. We don't know which provider you use and receive nothing from it.

The settings file

Each time it starts, Velua downloads a small settings file from our server: whether ads are on, how often they appear, and the support address. Nothing about you, your playlists or your viewing travels with that request; the server only sees what every web request carries, such as your IP address and the app version.

The TV guide

Programme listings come from your provider (Xtream Codes), from the guide link inside your playlist, or from the one you add yourself. Velua downloads them directly from that address and keeps a cached copy on your device so the guide opens quickly. Removing the playlist removes its guide.

Reminders

A programme reminder is a notification scheduled by your device itself. Velua asks for permission the first time you set one, and nothing is sent anywhere to make it ring. You can cancel reminders in the app, or turn notifications off in the iOS Settings app.

Wind-down and screen brightness

When Wind-down dims the picture, Velua lowers your screen's brightness on the device, then puts it back when the timer ends, when you cancel, and whenever you leave the app. Wind-down uses no sensor, camera, microphone or health data. The only trace it leaves is the short “You drifted off” note (what was playing, where it paused and when), kept on your device until you pick up again.

Ads and tracking

On the free plan, Velua shows ads from Google AdMob; Velua Max members see none. Where the law asks for consent (the EU, the UK and Switzerland, for example), Google's consent form appears before any ad, and you can change your answer later in Settings › Ad privacy choices. iOS also asks whether Velua may use your device's advertising identifier: if you say no, ads still appear, but without that identifier. To pick an ad and count views and taps, Google receives device information such as your IP address, device model and ad interactions, under its own privacy policy. Velua never shares your playlists or what you watch with Google.

Purchases

Velua Max is bought through the App Store: Apple handles the payment, and we never see your card or Apple ID details. To know whether Max is active, Velua uses RevenueCat, a subscription service, which receives your App Store purchase records and a random identifier Velua creates on your device. That identifier is kept in your device's Keychain so Max comes back after a reinstall; it isn't linked to your name or email.

Writing to support

If you email us, we receive your address and whatever you choose to write, and use them only to answer you. Please leave passwords and full playlist links out of your message. We delete the conversation once it no longer helps us help you.

Children and the kids lock

Velua is made for adults and isn't directed at children under 13. The kids lock lets a parent hide sections, categories or channels behind a four-digit PIN, stored only as a salted hash on the device. It helps, but it can't judge what a provider sends, so keep an eye on what younger viewers watch.

Your choices and rights

You stay in control:

• remove a playlist (Settings › Playlists) and everything tied to it goes too: favourites, lists, positions, recent channels, reminders, kids-lock rules and its guide

• clear the watch history of the active playlist in Settings

• change your ad choices in Settings › Ad privacy choices, and tracking or notifications in the iOS Settings app

• delete Velua to erase everything it stored on your device (only the random purchase identifier stays in the Keychain)

Depending on where you live, you can ask us to see or delete any data we hold about you — in practice, only support emails — and you can complain to your data protection authority.

Changes to this policy

If Velua starts doing something new with your data, this page changes first and the date at the top moves. The latest version is always here, in the app.

Contact

A question about your data? Write to support@velua.app. We read and answer every message ourselves.