VeluaHelp
Write to support@velua.app with your device model and what you were trying to watch. We read every message.
How do I add a playlist?
Tap Add a playlist on the first page, or open Settings › Playlists. Give the playlist a name first — anything that helps you recognise it — then fill in the card: Xtream Codes on the front, M3U link on the back (Turn the card to switch). For a file saved on your device, choose Import a file on the M3U side. Velua checks that the playlist works before saving it.
Xtream Codes or M3U: which should I choose?
Use whatever your provider sent you. Xtream Codes means three details — server URL, username and password — and gives the fullest experience: tidy categories, film and series details, the TV guide and Replay. An M3U link or file is a plain list of streams; it works too, with fewer extras. If your M3U link is really an Xtream account in disguise, Velua spots it and switches to Xtream for you.
What does Velua Max add?
The free plan has everything you need for one playlist: live TV, films, series, the TV guide, reminders and Wind-down, with a few ads. Velua Max lets you add as many playlists as you like, lets you create lists, and removes every ad. It's a subscription through the App Store; Restore purchases, in Settings, brings it back on another device.
How do I switch to another playlist?
Tap the playlist name at the top of Tonight, or open Settings › Playlists, then tap the one you want. Favourites, lists, positions and recent channels belong to each playlist, so they change with it. An expired account can't be made active until your provider renews it.
How do favourites work?
Tap the star on a channel, film, series or episode. Your favourites appear on Tonight and on their own page, where you can filter them by kind. Removed one by mistake? Tap Undo straight away and it goes back in its place.
What are lists?
Lists are your own collections — “Sunday films”, “Cartoons for the kids” — each with a name and a colour. Use Add to list on any item to file it. Creating a list needs Velua Max; lists you already made keep working if Max ends.
Where do I find Continue watching?
When you stop a film or episode part-way, Velua remembers the spot and shows it under Continue watching on Tonight. Remove a single item there, or clear the active playlist's watch history in Settings.
How does the kids lock work?
Open Settings › Kids lock and choose a four-digit PIN. Then, playlist by playlist, lock whole sections (Live, Films, Series), categories or single channels. Locked items ask for the PIN; once you enter it, the playlist stays open until you tap Lock again or close the app. After five wrong tries, the keypad waits 30 seconds.
I forgot my kids-lock PIN. What now?
We're sorry, there's no back door: the PIN is stored only as a salted hash on your device, so neither the app nor we can read it or reset it. The only way out is to delete Velua and install it again, which also removes your playlists, favourites, lists and settings. Velua Max comes back by itself, or with Restore purchases.
Channels keep buffering. What can I try?
Most stutters come from the provider or the connection. Compare with a channel you know well, move closer to your Wi-Fi router or restart it, and check that the same account isn't playing on other devices at once (the connection count shows under Settings › Playlists). Busy evenings, such as big matches, can slow a provider's servers. If one channel fails while the others play, the trouble is with that stream.
A channel, film or series is missing.
Velua shows exactly what your provider sends, nothing more. If something is missing or a category is empty, the provider's list has changed or doesn't include it: ask them. A category can also be hidden by the kids lock.
The TV guide is empty.
Some providers send no guide at all. For an M3U playlist, add a guide link (XMLTV): open Settings › Playlists, pick the playlist, then TV guide. If programmes show at the wrong times, set the guide time shift in the same place, in 30-minute steps, then tap Refresh guide.
What is Replay, and why don't all channels have it?
Replay lets you watch a programme that has already aired, or start one that's on now from the beginning. It works only with Xtream Codes, on channels your provider records: they carry a Replay badge with the number of days kept, such as Replay · 3 days. M3U playlists, and channels the provider doesn't record, can't offer it.
My reminder didn't go off.
Reminders are notifications, so Velua needs your permission. Open the iOS Settings app › Notifications › Velua and allow them; also check that a Focus or silent mode didn't hush it. iOS keeps a limited number of scheduled notifications, so remove the reminders you no longer need.
How does Wind-down work?
In the player, tap the moon. Choose to stop after 15, 30, 45, 60 or 90 minutes, or at the end of this programme, film or episode. In the last five minutes the picture dims slowly, in the last minute the sound fades, then playback pauses. Tap the screen during the fade and Velua asks Still watching? — say yes for 15 more minutes. Your usual brightness returns as soon as you leave the app or cancel Wind-down. In Settings, Velua can also offer Wind-down late in the evening (after 22:00).
What is “You drifted off” on Tonight?
If Wind-down paused playback, Tonight shows the time you drifted off the next time you open Velua. Tap Resume to pick a film or episode up where it paused, or reopen the channel you were watching. The note stays on your device only.